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 Value for Money  3.2
 Rooms  3.2
 Cleanliness  3.2
 Location  3.9
 Security & Safety  3.8
 Service & Staff  3.8
 Food / Dining  3.7
 Total  3.4

"Zero rating with reason"

User Rating:  1.0
Reviewer:   Sandra M. of Lin'an, China
Reviewed:   July 24, 2011  (see hostel reviews from Instantworldbooking.com)
Traveled:   July 2011     Type:   Single
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
Before the last time I stayed at the Phoenix I would have given it a glowing review but on the last occasion I had to wait until my room had been inspected before they would give me back the deposit for my key. No explanation was given for this and I have never been treated like this at any other accommodation I have stayed at. So unfortunately I now give them a zero rating.

"Phoenix - super Lage"

User Rating:  1.6
Reviewer:   Sabine S. of Alzey, Germany
Reviewed:   September 13, 2009  (see hostel reviews from Hosteltraveler.com)
Traveled:   August 2009     Type:   Couple
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
Das Phoenix liegt sehr zentral und in Laufnähe zum Peoples Place. Es handelt sich scheinbar um ein ehemaliges Hotel. Die Doppelzimmer haben ein eigenes Bad, sind sauber und nett eingerichtet. Das hübsche Dachrestaurant hätten wir gerne genutzt, hatten aber kein Glück jemanden anzutreffen. Die Mitarbeiterinnen an der Reception waren sehr freundlich und hilfsbereit. Wir können das Phoenix empfehlen - vor allem, was die Lage betrifft....


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